Refund policy
1. Strict No Return Policy
We follow a strict policy for all aquarium products and accessories sold through our Website:
❌ No Returns
❌ No Exchanges
❌ No Replacements
Once a product has been purchased and delivered, it cannot be returned, exchanged, or replaced under any circumstances.
This includes, but is not limited to:
Change of mind
Incorrect product selection by the customer
Personal preference
Compatibility issues with existing aquarium setups
Delay in delivery caused by logistics providers
Any other non-defective product-related concerns
Customers are advised to carefully review product descriptions, specifications, dimensions, and compatibility details before placing an order.
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2. Product Usage Disclaimer
Customers are responsible for ensuring that products purchased are suitable for their intended aquarium setup and requirements.
Proper installation, operation, and maintenance must be carried out according to manufacturer instructions.
We shall not be responsible for damage, malfunction, or performance issues arising from improper installation, misuse, negligence, or unauthorized modifications.
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3. Refund Policy (Only Exception)
Refunds will be provided only in the following circumstance:
✅ Duplicate Transaction
If a customer is charged more than once for the same order due to a technical issue, banking error, or payment gateway malfunction:
The duplicate transaction will be verified by our team.
Upon successful verification, the excess amount will be processed and credited back to the original payment method within 7 to 10 business days.
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4. Non-Refundable Situations
Refunds will not be provided for:
Change of mind after purchase
Incorrect product selection
Product expectations differing from personal preferences
Installation or usage errors
Shipping delays caused by courier partners
Any request not related to a verified duplicate transaction
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5. Refund Request Process
For duplicate payment claims, customers must provide:
Order ID
Transaction ID
Payment proof
Contact details
Requests may be submitted to:
📧 aquagalleryindia@gmail.com
Raise a request within 24hrs of payment done.
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6. Limitation of Liability
AQUA GALLERY shall not be liable for:
Product misuse
Incorrect installation
Compatibility issues
Delivery delays caused by logistics providers
Indirect, incidental, or consequential losses
Our maximum liability shall not exceed the amount paid for the relevant order.
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7. Changes to This Policy
We reserve the right to modify or update this Return & Refund Policy at any time without prior notice.
Any changes shall become effective upon publication on the Website.
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8. Contact Information
Aqua Gallery
📞 +91 9524393571
📧 aquagalleryindia@gmail.com
🌐 https://aquagallery.in/
For any refund-related queries, please contact us using the above details.